Cancellation & returns

Write to info@arvoculture.com with your order number before the order is handed to the carrier and we will cancel it. If payment has already been taken, it is refunded to the same method within fourteen days of the cancellation being confirmed.

Once the order has been dispatched, the right of withdrawal below applies instead.

You may withdraw from the purchase within 14 days of receiving the item, without giving a reason and without any penalty.

Sending the notice to info@arvoculture.com within that period is enough — the item itself does not have to reach us within it.

• Unused and in a resaleable condition
• Original packaging, labels and any accessories complete
• Sent back together with the invoice

Clothing can be returned as long as it is unworn and the labels have not been removed.

Under article 15 of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to:

• Cosmetics and personal care products whose packaging, tape or seal has been opened (for hygiene reasons)
• Items made to your personal specification
• Perishable items or items that may pass their use-by date

Unopened cosmetics can be returned. These exceptions follow the nature of the item, not the category it is listed under.

1. Write to info@arvoculture.com with your order number and the reason
2. We send you a return code and tell you where to send the parcel
3. Send the item back with its invoice
4. We check the item when it reaches us and approve the return
5. The amount is refunded to the method you paid with, within fourteen days at the latest

How long a card refund then takes to appear depends on your bank and is outside our control.

For international orders the return shipping is arranged and paid by you. We do not have a contracted carrier outside Türkiye, so we cannot send you a prepaid label.

If the item is faulty, wrong or incomplete, we pay every shipping cost — in both directions.

The refund is the amount we charged you, in Turkish lira. Your card issuer converts it back to your currency at its own rate on the day, so the figure that lands may differ slightly from the one that left.

Customs duty or import VAT that your own country charged is paid to that authority, not to us, so we cannot refund it. Most countries let you reclaim it directly once the goods are re-exported; your customs authority can tell you how.

If what arrives is damaged, defective or not what you ordered, write to info@arvoculture.com with photographs. You can then ask for a replacement, a refund or a repair, whichever you prefer.

If you notice the outer packaging is damaged while the courier is still there, having them record it makes the process much faster.

If you believe your request has not been met, you may apply to a Turkish Consumer Arbitration Committee or Consumer Court within the applicable monetary limits, or through the Ministry of Trade’s consumer information system.

Delivery terms are on the Delivery page. The binding contract texts are linked in the footer and are in Turkish.